![]() 8.0 are recalculated every 5 minutes for Customer tenants and every 15 minutes for Partner tenants. ![]() Statistics in Disaster Recovery service of Acronis Cyber Protect Cloud v. 8.0 are recalculated every 10 minutes or every time a file is uploaded. Statistics in File Sync & Share service of Acronis Cyber Protect Cloud v. Real-time storage usage statistics will be implemented in future releases. Select Category Acronis True Image Acronis Cyber Protect Home Office (formerly Acronis True Image) Backup and Antimalware for Personal Use Cyber Protection. If the numbers do not match after a significant period of time, please contact Acronis Support with a reference to this KB article and screenshots indicating the issue. Wait for up to 8 hours for statistics recalculation. If you no longer need this data, remove the unused accounts (archives in the Cloud storage will be removed upon account deletion) or log in to Web Recovery Console to clear the surplus data. If customer have removed the machine (unregistered it) but haven't deleted the account, the data for each machine remains in the Cloud storage, but is not shown under other non-administrative accounts. ![]() ![]() To further improve the usability, we are planning to implement management of incomplete backups from Cyber Protection console directly. In future releases, Acronis development team is planning to improve this behaviour by enabling all types of archives to be resumable. This technology works for disk-level backups only. Incomplete backups are stored to enable Resumable Backup, a technology that allows using the already uploaded data to continue an interrupted backup operation. Сheck the Cloud storage for any incomplete backups: see this article for detailed instructions. You can refresh usage in Cyber Protection console: A separate report is generated on the last day of every month. The data displayed in the Management Portal is not used for billing.
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